Question 1

Which countries do you ship jewelry to?

Accepted Answer

The list of countries we deliver jewelry to may change. This depends on agreements with suppliers and courier services, as well as the current global situation.

To check if delivery is available to your country, we recommend verifying it during checkout:

Add your chosen item to the cart
Proceed to checkout
At the first step (entering your address), you’ll see the list of available countries
Please note that this list can be updated.

If your country is not listed, you can contact our support to request its addition. We will check with the courier and do our best to assist.

Question 2

⚡️ Cashback on Jewelry

Accepted Answer

After successfully purchasing jewelry and applying the activation code, cashback payments are credited to your personal account.

You can use the cashback you receive:

✔️ for future purchases ✔️ to participate in available platform products ✔️ for all categories of personal expenses

All information on payments is displayed in your account.

🟠 Cashback Guide

Question 3

Certificate activation

Accepted Answer

After purchasing a Certificate in the Store, it automatically appears in your Career account. To start earning rewards, select the Certificate type and activate it.

1️⃣ Log in to your Career account 2️⃣ Go to the section with your Certificates (“Certificates” in the left-hand menu) 3️⃣ Select an available Certificate 4️⃣ Select its type: Value or Cycle 5️⃣ Click the “Activate certificate” button

Earnings will begin in accordance with the terms of the selected Certificate type. For Value Certificates, earnings start on the 15th day after activation; for Cycle Certificates, earnings start on the 8th day.

You can change the Certificate type directly in your account within the first 7 days after activation.

1️⃣ Go to the Certificates section in Career 2️⃣ In the section with your Certificates, click the “Exchange” button 3️⃣ Select the Certificate you want to change from the list 4️⃣ Review all exchange details and click the “Exchange Certificate” button 5️⃣ Click “Confirm” to confirm the exchange.

Question 4

Community chat

Accepted Answer

Users who have purchased Luminor jewelry or certificates now have access to exclusive invitations to private Telegram chats.

🔶 This is a space for communication, sharing experiences, and expanding your network among people who share the brand’s values.

📢 Here’s how to join the Luminor community:

Log in to your personal account and go to the “Career” section.
Go to the “Promo” section.
In the “Official Luminor Channels on Telegram” section, open the “Private Chats” tab.
Click “Get Link” and join.

Question 5

⭐️ How does interaction with Luminor begin?

Accepted Answer

⚡️ Registration on the platform

You create a profile to purchase jewelry, participate in the cashback system, and track your orders.

🟠 Registration Guide

⚡️ Purchasing jewelry

You choose items from the collections available on the platform. You complete your purchase through your profile. The jewelry is linked to your account, and information about it is displayed in the system.

🟠 Shopping Guide

⚡️ Career section

After confirming your purchase, you will be able to receive cashback and other bonuses as part of the Luminor Partner Program.

Explore the detailed instructions on how to register and deposit funds in Career.

🟠 Career Guide

Question 6

📢 Major Luminor Update

Accepted Answer

We’ve made the system simpler, faster, and more intuitive to use.

This update focuses on a structure where each component reinforces the others.

⚡️ User accounts for the Store and Career sections are now combined into a single account and operate within a unified system.

🟧 Registration is synchronized across systems; you only need to create an account once. 🟧 You can use your personal referral code and username to log in. 🟧 All purchases from the Store are automatically displayed in Career.

When purchasing company products in the Store:

🟧 If you have activated your account in Career → rewards are credited immediately 🟧 If you have not yet completed account activation in Career → the purchase is recorded by the specified email address and will be credited later

📌 Registration Guide

🌟 Purchasing certificates has now been fully moved to the Store. They have been added as a separate product category, and you can purchase them along with jewelry.

🟧 Select a product in the Store 🟧 Pay using your preferred method 🟧 All purchases are displayed in the Career section

📌 Certificate Guide

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